Gate System Information for Residents and Renters

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• New Gate System: DCTC has a new front gate system this year.
• Setup Required: You must be set up by the HOA office to use the Safe Passages system.
• Two Ways to Get Help: 
  • Kiosk Guard: Press the button at the gate kiosk for help. Only press once. A live guard will help you enter, but cannot update your information (like license plates or guests).
  • Helper (Concierge) Service: To update your account (add guests or license plates), call 570-953-8005.

• You can use the Safe Passage phone app for many things you used to call the front gate for.
• Text Alerts: If you want text alerts when visitors arrive, you must register for the app.
• License Plate Reader: If your license plate is entered correctly, you will get fast access to DCTC.

If the owner did not give you setup information:

• Use the kiosk to contact the virtual guard.
• Provide your address, the owner's name, and contact information.
• Show a valid driver's license.
• Visit the HOA office on the next business day to finish registration.

Owners Who Rent Out Units Must Provide:

• Copy of the lease to the HOA (at least 30 days before renting)
• Full name of renter
• Cell phone number
• Email address
• License plate number

After this information is received:

• The HOA will set up the renter in the Safe Passage system.
• Renters must visit the HOA office to finish setup.
• Renters will get instructions on how to use the Safe Passage app.
• Renters will be listed as "Resident - tenant" and can use all features.

• Call the helper (concierge) service for help instead of the front gate.
• Give guest information (name, arrival date).
• Guests talk to a live guard at the kiosk to enter.
• The system sends you a text when your visitor enters and checks vehicles for approval.
• If you give the helper (concierge) your guest's license plate number, the guest can enter without stopping at the kiosk.

You need to call the helper (concierge) if:

• A group is visiting (like a tennis team) and you need a one-time code for the day.
• You do not have the app and need to add a guest.
• Visitors use rental cars not added to the app.
• A visitor (vendor, family, guest) is not in the app.

Important:
Changes to your account must be made through the app or by calling the helper (concierge) service, not at the kiosk.
Helper (concierge) phone number: 570-953-8005

• Only renters staying 6 months or longer can use the app right now.
• Download "Safe Passage Solution" from your phone's app store (Apple or Android).
• The icon is a red house with a padlock.
• Create a username (your email address) and a password. Write down your password.
• For "community name," enter "Deep Canyon Tennis Club."
• Your username is your email address. Your password is case sensitive (capital and small letters matter).

How to Add Visitors:

• Log in to the app.
• Click the three lines in the upper left ("hamburger" menu).
• Go to "My Visitors."
• Click "Create Visitor" and choose Guest, Vendor, Realtor, or Family.
• Enter visitor information. If information is missing, you can add it.
• If you click "Permanent Access," your guest can enter anytime.
• You can add extra details in the text box.

App Terms:

• "License plates" are called "tags" in the app.
• "Tenant" means renter.
• There are two types of residents: owners and resident-tenants (renters).

After Logging In:

• Edit your information and guest information as needed.
• License plate information is frozen for now.

• You can enter your visitors' phone numbers, but it is not required.
• The app does not sign off automatically.
• All phones listed for your address will get text alerts when a visitor enters.
• To turn off text alerts for a phone, go to "My Phone Numbers" in the app and uncheck "Enable Texting," or call the helper (concierge) service.
• Owners who rent full-time should not use the app for the rented location.